Q: How much does shipping cost?

A: Standard shipping is 100% Free for all orders delivered within the United States. There are no hidden handling charges or freight surcharges added at checkout.

Q: What is your order processing and shipping timeline?

A: Our order cut-off time is 5:00 PM Central Time. Orders require 1 business day for handling (Monday–Friday) and take 2–3 business days for transit. Your total estimated delivery time is exactly 3 to 4 business days.

Q: Do you ship internationally?

A: No. We ship exclusively to physical residential and commercial addresses within the United States.

Q: What is your return window?

A: We offer an extended 90-day return window starting from the exact day your bike or accessory arrives at your destination.

Q: Do I have to pay for return shipping or restocking fees?

A: No. Return shipping is entirely Free ($0.00)—we provide a prepaid shipping label. Additionally, we charge $0.00 for restocking fees.

Q: What item condition is required for a full refund?

A: Items must be returned in their original factory state: brand new, unused, unridden outdoors, and packed securely inside the original manufacturer shipping box with all structural inserts, tools, chargers, and manuals included.

Q: What should I do if my shipment arrives damaged?

A: Inspect your items immediately upon delivery. If your bike arrives damaged, take clear photos or a short video and contact us at contact@vivoyo.shop within 48 hours. We will issue a free prepaid label and immediately send a brand-new replacement or complete refund.

Q: What payment methods do you accept?

A: We accept payments securely through PayPal. Your account is billed immediately upon processing checkout.

Q: Is my transaction data safe?

A: Yes, absolutely. All transactions are securely routed through PayPal’s encrypted payment network. vivoyo operates on the Shopify architecture using premium SSL encryption protocols, meaning we never see or store your private payment credentials.