Datenschutzerklärung

Last Updated: June 2026

At vivoyo, accessible from https://vivoyo.shop, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by vivoyo and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@vivoyo.shop.

1. Information We Collect

We collect personal information that you provide directly to us when you interact with our store. This includes:

  • Contact Information: Your name, shipping address, billing address, email address, and phone number (+1 (369) 237 7051) when you make a purchase or contact support.
  • Order & Transaction Details: Information regarding the specific bikes, e-bikes, or accessories you purchase, order history, and transaction amounts.
  • Device Information: When you browse our Shopify store, we automatically collect information about your device, including your IP address, web browser type, time zone, and data from cookies installed on your device.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process, fulfill, and ship your orders securely within our stated delivery windows.
  • Communicate with you directly regarding order confirmations, updates, or customer support inquiries.
  • Prevent fraudulent transactions and protect the security of our website.
  • Understand and analyze how you use our website to improve your shopping experience.

3. Data Protection & Secure Payments

Your data security is paramount to us. We implement rigorous structural safeguards to keep your browsing and buying experience completely safe:

  • PayPal Payments: All payments on vivoyo are securely handled and processed through PayPal. We do not store, view, or have access to your credit card numbers or banking credentials. Your financial transaction data is encrypted and handled strictly by PayPal’s secure infrastructure.
  • Shopify Infrastructure: Our store is hosted on the Shopify e-commerce platform, which utilizes industry-standard SSL (Secure Sockets Layer) encryption technology to safeguard all personal data transmitted through our checkout.

4. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted service providers strictly necessary to run our business:

  • Shopify: To power our online storefront infrastructure.
  • Shipping Carriers: To generate your prepaid labels and deliver your orders directly to your United States physical address.
  • Legal Compliance: We may share your information if required to comply with applicable laws and regulations, or to respond to a lawful subpoena or search warrant.

5. Cookies and Web Beacons

vivoyo uses "cookies" to optimize your browsing experience by remembering your preferences and the pages you visited on our store. You can choose to disable cookies through your individual browser options if you prefer.

6. Your Rights

If you are a resident of the United States, you have the right to access the personal information we hold about you, request that it be corrected, updated, or deleted. To exercise these rights, please contact our privacy compliance team at contact@vivoyo.shop.

7. Contact Information & Corporate Details

For more information about our privacy practices, or if you have any questions, please contact us directly:

Store Name: vivoyo
Email Address: contact@vivoyo.shop
Phone Number: +1 (369) 237 7051
Business Address: 5420 Capital Blvd,
Raleigh, NC 27616,
United States