Versand

Last Updated: June 2026

Thank you for choosing vivoyo. We are committed to processing and delivering your bicycles, e-bikes, and transport accessories safely and securely. Below you will find our comprehensive shipping parameters, transit operational hours, and specific handling rules required for transit across the United States.

1. Shipping Target & Delivery Fee Structures

To maintain absolute transparency and compliance with premium merchant parameters, we operate under a single, simplified shipping matrix:

  • Target Country: We ship exclusively to physical residential and commercial addresses within the United States. We do not support international freight fulfillment outside the US at this time.
  • Currency: All operations, checkout finalizations, and tracking statements are billed and displayed in United States Dollars ($ USD).
  • Shipping Cost: Free Shipping for all orders inside the USA. The pricing you observe on our product catalog page represents your complete out-of-pocket cost. We do not apply hidden handling surcharges, dimensional freight additions, or unexpected checkout additions.

2. Standard Operational Transit Timeline Matrix

Our internal team works continuously to reduce handling drag. Below are our fixed logistical operational cutoffs and shipping windows:

Logistical Variable Stated Policy Value
Order Cut-off Time: 5:00 PM (GMT-05:00) Central Time (US & Canada)
Handling Time: 1 Business Day (Processed Monday through Friday)
Transit Duration: 2–3 Business Days (In-transit Monday through Friday)

Total Delivery Estimate: From checkout completion to arrival at your destination address, your delivery will take exactly 3 to 4 business days.

3. Tracking and Courier Dispatches

Once an e-bike or traditional bicycle finishes its 1-day handling preparation and departs our warehouse racks, our platform immediately transmits an automated shipping confirmation email directly to you. This alert contains your personal live tracking identifier, allowing you to trace your freight directly through the regional carrier portal (such as FedEx or UPS) as it transits to your destination address.

4. Delivery Anomalies & Wrong Addresses

We request that all customers thoroughly inspect their input shipping details prior to finalizing payment. If you note a mistake in your address, please notify our contact hub inside our 5:00 PM Central cutoff window. We cannot correct errors or alter route manifests once an item has completed handling and left our docks.

Logistical Information Hub

If you experience unexpected freight updates or delayed carrier scans, please reach out to our team at:

Store Name: vivoyo
Support Mail: contact@vivoyo.shop
Customer Line: +1 (369) 237 7051
Business Hub: 5420 Capital Blvd,
Raleigh, NC 27616,
United States